92jee Privacy Policy — How We Handle Your Data in Pakistan

01 Introduction

This Privacy Policy applies to the 92jee platform, accessible at 92jee.app, including the mobile app available from the Download page. It covers all products and services offered through the platform — sports betting on Cricket, PSL, T20 internationals, Football, and Esports; live casino; slots; fish games; and bingo.

When you register a 92jee account, make a deposit in PKR, place a bet, play a game, or simply browse the platform, certain information is collected. This policy tells you precisely what that information is, why it is collected, how long it is kept, and who — if anyone — it is shared with.

If you have any questions after reading this policy, please reach out through the support section of the platform or check the FAQ page for answers to common privacy questions.

02 What We Collect

92jee collects personal information in several ways — directly from you when you register or contact support, automatically when you use the platform, and from payment providers when you deposit or withdraw.

Information You Provide Directly

• Registration details: Your name, date of birth, email address, and any other information submitted when creating your account.
• Identity verification documents: A copy of your national identity card (CNIC) or equivalent document when verification is requested. This is used solely to confirm your identity and age.
• Contact and support communications: Any messages, chat transcripts, or emails you send to the 92jee support team are retained to assist with resolving your query and for quality assurance.
• Preference settings: Responsible gaming limits, notification preferences, and other settings you configure in your account.

Information Collected Automatically

• Device information: The type of device you use (mobile, tablet, desktop), operating system, browser type, and screen resolution.
• IP address and approximate location: Used to detect the country you are accessing the platform from and to support fraud prevention.
• Session and activity data: Pages visited, games played, bets placed, time spent on the platform, and clickstream data. This helps 92jee understand how players use the platform and where improvements are needed.
• Cookie and tracking data: See Section 6 for a full explanation of cookies used on the platform.

Information from Payment Providers

When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer, or other supported payment methods, the relevant provider shares transaction confirmation data with 92jee. This includes transaction reference numbers, amounts in PKR, and timestamps. 92jee does not receive or store your full mobile wallet credentials or bank account numbers.

03 How We Use Your Data

The data 92jee collects is used for specific, legitimate purposes related to operating the platform and serving you as a player. The table below summarises the main uses:

92jee does not use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without human review. Fraud prevention checks involve automated flagging, but any action taken on an account is reviewed by a member of the 92jee team before being applied.

If you have opted in to receive promotional emails or notifications, you can opt out at any time through your account settings or by contacting support. Opting out of marketing communications does not affect your ability to use the platform.

04 Payments & Transactions

All financial transactions on 92jee are processed in PKR. The platform supports JazzCash, Easypaisa, Raast, direct bank transfers, debit and credit cards, and mobile wallets. Each of these payment methods is operated by a third-party provider who has their own privacy policy governing how they handle data during the transaction.

When you initiate a deposit or withdrawal, you are redirected to or interact directly with the payment provider's interface. Your payment credentials — such as your JazzCash PIN, Easypaisa account number, or bank details — are entered and processed by the provider directly. 92jee does not intercept, store, or have access to these credentials.

• 92jee receives only the transaction outcome: success or failure, the amount in PKR, a transaction reference number, and a timestamp.
• Transaction records are retained for the period required to comply with financial record-keeping obligations and to resolve any disputes regarding deposits or withdrawals.
• If a withdrawal is being processed and identity verification has not yet been completed, you may be asked to provide documentation. This is a standard procedure and does not indicate any suspicion of wrongdoing.

05 Sharing Your Data

92jee does not sell your personal information. Your data is shared with third parties only in the following limited circumstances:

Service Providers

To operate the platform, 92jee works with third-party service providers including payment processors, identity verification services, game content providers, cloud hosting providers, and customer support tool providers. These providers access only the data they need to perform their specific function and are contractually required to handle it securely and not use it for any other purpose.

Legal and Regulatory Requirements

92jee may disclose personal information if required to do so by applicable law, in response to a lawful request from a government or law enforcement authority, or to protect the rights, property, or safety of the platform, its players, or others.

Fraud Prevention

In cases where fraudulent activity, money laundering, or abuse of the platform is suspected, relevant data may be shared with fraud prevention organisations or payment providers to investigate and prevent further harm.

Business Transfers

In the event of a merger, acquisition, or transfer of the 92jee business, personal data held by the platform may form part of the transferred assets. If this occurs, players will be notified and the incoming entity will be required to honour this Privacy Policy.

06 Cookies

The 92jee website and app use cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit the platform.

Types of Cookies Used

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in, and security tokens that protect your account. You cannot opt out of essential cookies without ceasing to use the platform.
• Functional cookies: Remember your preferences such as language settings, responsible gaming limits you have set, and your preferred deposit method. These make the platform more convenient to use.
• Analytics cookies: Help 92jee understand which pages are visited most, where players spend time, and what features are used. This data is aggregated and anonymised where possible.
• Performance cookies: Monitor the speed and stability of the platform and help identify technical issues affecting specific devices or browsers.

You can manage cookie preferences through your browser settings. Blocking all cookies will prevent certain features of the 92jee platform from working correctly. For most players, leaving cookie settings at their defaults provides the best experience while maintaining reasonable privacy.

07 Data Retention

92jee retains personal data for as long as your account is active and for a reasonable period after account closure to comply with legal obligations, resolve disputes, and support fraud prevention. The following general retention principles apply:

• Account information and identity verification documents are retained for the period required by applicable financial record-keeping rules after account closure.
• Transaction records — including deposits and withdrawals in PKR — are retained for the period required for financial compliance and dispute resolution.
• Support communications are retained for a minimum of one year and may be kept longer if they relate to an unresolved dispute or ongoing investigation.
• Session and activity data used for analytics is typically anonymised or deleted within 12 months of collection.
• If you request deletion of your account and data, 92jee will action this subject to any legal obligations that require certain records to be kept for a defined period.

08 Security

92jee applies appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the 92jee platform.
• Encrypted storage of sensitive account data and password hashing using industry-standard algorithms.
• Access controls that limit which members of the 92jee team can access personal data, based on job function and necessity.
• Regular security reviews and monitoring for unusual access patterns or potential data breaches.
• Two-factor authentication options available to players for additional account security.

No online platform can guarantee absolute security. In the event of a data breach that is likely to result in a significant risk to affected players, 92jee will notify those players as quickly as possible and take steps to contain and address the breach. Your own contribution to security — keeping your password confidential and using a strong, unique password — is equally important.

09 Your Rights

As a 92jee player, you have rights over the personal data held about you. These rights can be exercised by contacting the support team through the platform. The following rights apply:

• Right to Access: You can request a copy of the personal data 92jee holds about you. This will be provided within a reasonable timeframe.
• Right to Correction: If any personal data held about you is inaccurate or incomplete, you can ask 92jee to correct it. For basic account details, you may be able to update these directly in your account settings.
• Right to Deletion: You can request deletion of your personal data. Where 92jee is not required by law to retain certain records, your data will be deleted. Where legal retention obligations apply, the relevant data will be held only for the minimum required period.
• Right to Restrict Processing: You can ask 92jee to stop using your data for certain purposes — for example, to stop sending promotional emails — while a dispute about your data is being resolved.
• Right to Data Portability: You can request your personal data in a structured, machine-readable format where technically feasible.
• Right to Object: You can object to the use of your data for direct marketing at any time. This will be actioned without delay.

To exercise any of these rights, contact 92jee support through the platform. You will not be penalised for exercising your data rights. In some cases, 92jee may need to verify your identity before processing a data request to protect your information from unauthorised requests by others.

10 Minors

The 92jee platform is strictly for adults aged 18 and above. 92jee does not knowingly collect personal data from anyone under 18 years of age. If we become aware that an account has been registered by a person under 18, that account will be closed immediately and any personal data associated with it will be deleted, subject to any legal retention requirements that may apply.

Parents and guardians who believe a minor has registered on 92jee are encouraged to contact support immediately so the account can be reviewed and closed. For more information on responsible use of the platform and tools available to manage activity, visit the Responsible Gaming page.

11 Changes to This Policy

92jee may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or best practice. When material changes are made, registered players will be notified through the platform or by email before the changes take effect.

The "Last Updated" date shown at the top of this page always reflects when the policy was most recently revised. Continuing to use the 92jee platform after an updated policy has been published constitutes acceptance of the revised terms. If you do not agree with any material change, you may request account closure before the change takes effect.

We recommend reviewing this policy periodically, particularly if you are making regular deposits or withdrawals in PKR or regularly engaging with promotional offers and bonuses on the platform.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a concern about how your personal data has been handled, you can reach the 92jee team through the support section of the platform. The FAQ page also addresses common questions about data and privacy.

For account-specific data requests — such as requesting a copy of your data or asking for deletion — please contact support directly through the platform's messaging system so your identity can be verified securely before the request is processed.